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Water Damage FAQs

How long does it take for water damage to dry?
The drying time will vary greatly depending on the type of materials affected and level of saturation. When our technicians arrive, they will be able to give you a more precise answer. Most cases will dry out completely in 3-5 days.

How much do water damage cleanup and restoration services costs?
We wish we could give you an exact amount for how much it will cost to cleanup and restore your property after water damage. The truth is that we cannot give an estimate until we have seen for ourselves what the situation is. Even two cases which sound similar on the phone – such as two flooded basements – could end up costing different amounts depending on factors like the amount of water to be removed, the cleanliness of the water (Category 1, 2 or 3), how easy it is to access the space, and whether specialty drying is required.

Can you save my carpet?
When your carpet has been wet for less than 24 hours, it can usually be saved. Carpet padding which is saturated usually needs to be removed and thrown away though.

Should I open the windows?
It depends. In some cases, it is actually not a good idea to open the windows because the humidity levels outside may be worse than those inside your home. Our technicians will advise you on what to do.

Can I walk on the wet carpet?
Carpets are fragile when they are wet, so we advise that you try not to walk on your carpet at all until it is completely dry. If you must walk on it, try to do so in clean, bare or stocking feet.

Can’t I just rent a wet vacuum, some fans, and a dehumidifier?
Yes, it is possible to rent this type of equipment and try to clean up water damage yourself. For small cases of water damage, this might be perfectly fine. However, the equipment homeowners can rent is not on the same caliber as the professional-grade equipment we use. A wet vacuum won’t suction up much water at all. A steam cleaner would be much better, but even this doesn’t compare to our truck-mounted extractors. A standard dehumidifier will only remove a maximum of 4 gallons of water from the air per day, whereas professional models will remove about 30 gallons per day. Decide for yourself whether it is worth the risk of mold damage to save some money by taking the DIY approach to water damage.

Are you licensed and certified?
Yes! We are licensed by the State of California’s Contractor’s State License Board. We are EPA Lead Certified, have a Sewage Remediation Advanced Training certificate from the Academy of Textiles and Flooring, and are certified by the IICRC for water damage and sewage damage cleanup and restoration services.

How much does it cost to run drying and dehumidification equipment?
It depends on how many units we need to set up, but it is usually just a dollar or two per day in additional electricity costs.

Why does my floor need to be removed?
Some types of hard flooring will trap water in or beneath them, making it impossible for the flooring to dry. This is especially dangerous when the subfloor has gotten wet. We’ve seen cases where the wet subfloor has gone untreated for long periods of time, eventually causing mold and rot. We will lift just the part of the floor which is necessary to maximize air flow and dry the flooring.

How do you know my property is really dry?
We have equipment which can see wet spots and also measure moisture levels. No area will be left untreated.

What is that smell?
Usually it is the humidity that is causing the bad odors after water damage. Certain materials can also emit bad smells when they are wet. The smells should go away after the property is dry. We can also use air scrubbers and deodorizers to get rid of bad smells.

Have any more questions about water damage services in Rossmoor, CA? We are glad to answer them. Call us at (562) 273-9449 to speak to a friendly expert.

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